Contact Us

If you require more information, please feel free to contact us.

If you are experiencing trouble logging in to your account please view our help pages. help pages.

For additional services and complaints please click here.

For additional services and complaints please click here.

By email:

Please don’t include any sensitive account information in your email. We are unable to make any changes to your account or enter into correspondence via email. If you wish to discuss the operation of your account, change your personal details or have an urgent query, please call us on 0871 811 1881. Calls will cost 11p per minute, plus your phone company's access charge.

 
   
   
 
 

By Phone:

Customer Services: 0871 811 1881. Calls will cost 11p per minute, plus your phone company's access charge.

You can use our automated telephone banking serviceautomated telephone banking service 24 hours a day, 7 days a week. If you need to speak to a customer account manager, our call centre opening hours are:

  • Mon to Fri 8.30am - 7pm
  • Sat 9.30am - 1pm
  • Sun Closed

If you lose your cardonebanking Prepaid Debit MasterCard CardPrepaid Corporate MasterCard® Card, or if it is stolen, or if you suspect that it has been used by someone other than you or that someone else knows your PIN, password or other security information, it is essential that you tell us as soon as you can by calling us on our 24 hour lost and stolen card helpline 0871 811 1881 (Calls cost 11p per minute, plus your phone company's access charge) so we can take immediate steps to try to prevent your Debit MasterCardCorporate Card from being used.

By Post:

CardOneBanking
PO BOX 3634
Chester
CH1 9NL

SMS:

There is a charge of 15p per balance request charged to your billing account. It is FREE to load your card, but you will be charged to send to 60777 at your usual network rate.

There are some limits that must be remembered when using the LOAD service. Your cardonebanking Debit MasterCardCorporate card can be topped up three times per day.